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responses. Individual names altered for privacy purposes. The information contained in this website is provided for informational purposes only and should not be construed as a forum for customer support requests. Any customer support requests should be directed to the official HCL customer support channels below:
so the lookup is working normally and the response does have data for the client to use.
At this point it looks like there is either a template or client side issue that needs looking at. Are you using a stock mail template? If so then its time to call Technical Support and have some one on one time with them to get to the bottom of it.
Bruce
IBM
Feedback response number BKAN8LJMPV created by ~Lex Nontookonynivu on 09/09/2011